Home Acne Treatments Facial Treatments Massages Wax Services About Us Salon Policies

619 Belden St.         Michigan City, IN 46360

Salon Policies

Velvet Skin Spa looks forward to providing you with the professional and relaxing experience you deserve.

Welcome New Clients

All new clients must provide us with credit card information to secure your first appointment. A separate letter of confirmation will be sent by e-mail. Please click on reply and in the subject box type “I Agree” and send. We will contact you by phone to acquire your credit card information for security purposes. We appreciate your understanding of this policy.


-Appointment Check-in-

New Clients should arrive 15 minutes prior to schedules time to complete client profile form. A completed profile form is necessary so we can provide you with the individualized service you deserve and expect.

Returning Clients should arrive 5 minutes prior to scheduled appointment for assessment of any changes that may need to be applied to your client profile form.

-Late Arrivals-

Appointment times are reserved especially for you!. Being on time for your appointment is greatly appreciated so that we can provide you with  the extraordinary service and professionalism we are committed to. We understand unforeseen incidents occur, however, your service will end at the time of your originally schedules appointment. Full payment for service will be applied.

A late arrival of 15 minutes or more may need to be re-scheduled and a full service fee will be charged.

-Cancellations-

Please be respectful of our time as well as other clients. Your intended appointment time could have been utilized by another client. This is why we strictly enforce a 24 hour appointment change or cancellation notice.

Any appointment changes or cancellations without a 24 hour notice will be charged a full service charge. Clients who abuse this policy will need to prepay all future appointments.

Clients with a no-show appointment will need to prepay all future appointments and payment will be forfeited if they no-show, cancel or reschedule the prepaid appointment.

A cancellation within one hour of the schedules appointment, or an appointment canceled after the scheduled time will be considered a no-show.

-Gift Certificates-

Gift certificates may be redeemed for original priced services or products only.

Gift certificates may not be used in conjunction with any advertised, discounted or monthly special. There are absolutely no refunds on gift certificates.

Late arrivals and no-shows will forfeit the full amount normally charged for the scheduled appointment.

All gift certificates expire one year from the original purchase date. Donations, complimentary, or charitable event gift certificates will expire as noted on the certificate and certain restrictions may apply.

Gift certificates cannot be used toward gratuities or toward purchase of another gift certificate.

Series are Non Refundable and Non Transferable

Purchase of a series of treatments offers you a significant discount. Payment for series must be paid in full before the start of treatments. Series are non transferable and are not refundable.

Prices, hours and policies are subject to change.

Home Acne Treatments Facial Treatments Massages Wax Services About Us Salon Policies

219-229-0822